As part of their Digital Programme, Cheshire West Council are committed to improving the reporting channels for customers to provide a more informative and user friendly way for reporting service requests.
In April 2018,the council implemented an improved online reporting system for StreetCare and Highways which provides both a desktop and mobile version.
The system is fully integrated with the back office system, Confirm, to ensure that the council are able to receive service requests in the most efficient way.
Customers also have the benefit of receiving an instant enquiry number and ability to track the progress of enquiries.
The council also offers the SMYLE app and although not currently integrated with Confirm, they are currently in the process of developing this functionality.
Future plans will see the development of the Council's own app. with GPS facility, which will be routed through the Firmstep system to ensure consistency.
Fix My Streets are amongst a number of external companies who offer the ability to report StreetCare and Highways issues.
Reports received via this method require manual entry by the council's Contact Centre, which is not deemed to be a reliable or efficient way of handling enquiries.
The council would therefore advise customers to report via the channels listed below:
- Via the "Your Streets Portal" http://westcheshireyourstreets.co.uk/
- Via the website https://www.cheshirewestandchester.gov.uk/residents/contact-us/report-it/report-it.aspx
- Via phone — 0300 123 7036