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Message from Malpas Laurel Bank Surgery

25th August 2020 @ 9:09am – by Webteam
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Message from Malpas Laurel Bank Surgery

IMPORTANT: Coronavirus


We continue operate the surgery to protect our patients, doctors and staff from possible
COVID-19 infection.
To help us to do this the front entrance door and disabled access doors are closed.

Following NHS England guidelines our Doctors and Nurses are speaking to patients on the telephone in the first instance. However some appointments for the Practice Nurse, Phlebotomy (blood appointments) and Health Care Assistant are continuing without prior telephone consultation.

These are for: Blood monitoring, B12 Injections and other regular injections, ECG's
(Requested by a clinician), Vaccinations, Dressings and Removal of stitches, Doppler and measure stockings, Smear tests

Long Term Condition appointments will also be by telephone consultation with our nurses.

We will contact you to make these arrangements.

What to do if you are unwell:

Please do not come to the practice, contact us by telephone on the usual number. The Receptionists will arrange for a member of the clinical team to phone you back. This may be on the same day or can be booked ahead if non urgent.
Please make sure that you are available to take this call, the clinicians will try twice if they are unable to get a reply the first time.
For confidentiality purposes we withhold the surgery telephone number so it is important that your telephone can take calls from withheld numbers.

Wherever possible the Doctor or Nurse will deal with your problem over the telephone.
We will make arrangements for you if you need to be seen.
To assist with the consultation the clinician might suggest using a video consultation. We are using the accuRx service for video consultations with patients when appropriate.
Please click on the link for information about our video consultations:

This will give you information about how video consultations work, please look at it before you have your telephone consultation with the clinician. If the clinician wishes to consult by video, before it is due to start the clinician will send a text message to your phone with a secure link to join.

You may not be able to see the Doctor or Nurse on your screen but they will be able to see you.
If your consultation is regarding a rash or a lump then we may suggest you send us 1 or 2 photographs in advance. Please ensure the focus is clear and the photo is taken in well-lit surroundings.
Click on the link for an easy How To video at

If we identify that you have symptoms of the Coronavirus you will be asked to self-isolate for 7 days. We will make arrangements for you if you need to be seen.

Attending an appointment at the surgery:
Only patients who have been invited for an appointment by a Doctor or Nurse will be allowed into the practice.
Please come alone unless you need to come with a Carer.
For children, only one Parent/Guardian will be allowed to accompany the child.

Everyone will be asked the COVID-19 screening questions before being allowed into the practice.

Please wear a mask or scarf to cover your nose and mouth all the time you are with the clinician.
If you do not have one, we will provide a mask for you to put on before you enter the premises. Children age 11years and over will be expected to wear a mask when attending.

The Car Park has become our new "Waiting Room".
If at all possible come by car and park in one of the numbered car parking spaces.
If you come on foot please wait under the Bike Shed outside the main entrance door.

Please come for your appointment at the given time, not 10 minutes early.
Ring the telephone number given to you to let us know you have arrived and which space you have parked in – the no. is 01948 862213.

REMAIN in your car or under the Bike Shed - please do not walk around the Car Park.

You will be collected by the Doctor or Nurse you are seeing. They will be wearing protective clothing and a face mask to help prevent the spread of viral infection.

Please remember to use the hand sanitiser provided when entering the building. You can also ask to wash your hands.
We have separate access doors and designated rooms for patients who are shielding or vulnerable or who have COVID-19 symptoms.

Don't Put Off Seeing Your Doctor
We want to reassure everyone that despite COVID-19 we are still operating daily for your medical needs.
We appreciate that some patents think the current demands facing Surgeries are more pressing but it is vital that the day-to-day needs of our patients are managed as well.

Please be assured that there is capacity to treat patients for conditions other than COVID-19.

If you are worried about symptoms, then please call the surgery.
Call 999 in a medical emergency such as a heart attack or stroke.

If you have a long-term health condition for which you are regularly seen by a consultant or in a clinic you should have been told how your care will be provided. If not, you should call them and ask for advice.

A reminder to all – moles still need to be checked, sick children need examination, depression needs to be discussed, and severe headaches need investigation ... the list goes on.

If, of course, you consider you might be suffering with COVID-19 symptoms then you should use the NHS 111 online facility, then please use this link –

We want to reassure you that our Doctors and Nurses are working daily. Not only are they available for telephone appointments, they will see patients if they consider it necessary.

Please order your repeat prescription in the usual way.
Patients will continue to collect their prescription from the Dispensary through one of the small external windows to the right of the Patient Entrance Door.

Please ensure you are 2 metres apart from anyone else collecting at the same time.

If possible, please pay by card – the current charge is £9.15 per item.

This is a very challenging time for us all and we really appreciate your co-operation during this period of uncertainty.

If you think you could be affected by the Coronavirus:
If you are worried you could be affected, please isolate yourself, and then the current advice
is to use the online 111 service, link is here:

Due to the coronavirus outbreak, if you need help with another matter, please don't come to the surgery – ask for a phone-call with a clinician instead.

Avoid close contact with people who are unwell.

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