As part of our commitment to improving access to services for residents regardless of whenever or however they choose to contact the Council, we have been reviewing and making changes to our current technology and telephony systems as well as revising our face to face offer.
Online is still the quickest and easiest way for residents to access services, although we recognise that not everyone has internet access or the technology to go online.
That's why it's important for us to offer alternative ways in which our residents can get help, including calling the contact centre for assistance or to book an appointment, or by visiting one of our Resident Assistance Points in key Council buildings and some libraries.
A level of support will also be rolled out to further libraries and the mobile library next year.
Contact centre: Call 0300 123 8123 - available Monday to Friday 8am – 7pm
For more information about Resident Assistance Point locations and opening times please use the link below. (Please note the times listed may be affected by Christmas and New Year opening hours.)
Improving access to Council services
Attached is a poster and handout outlining the different ways in which residents can access Council services.
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